Does JCG Automotive Lighting ship worldwide?
No, Unfortunately JCG Automotive Lighting only ships within the U.S.
Where does JCG Automotive Lighting ship from?
All of our products are shipped from a warehouse in Fairfield NJ or Apollo Beach Fl. Please allow 1-2 business days for order processing. This may be extended during holidays and sales. Orders placed after 3pm EST will typically ship the following business day. Shipping methods applied are only for transit time (leaving our warehouse and arriving to customer). Please be advised that shipping methods chosen (Priority, 2-Day, etc.) are for when your order(s) are complete and all parts available and ready to ship from our warehouse, shipping methods applied are not for when orders are initiated by customer.
My package is lost or marked delievered and I still have not received it.
If you do not receive your package and the tracking information shows that the package has been delivered you must notify us that you have made a claim with the shipping carrier for your order. We do offer shipping insurance on the site that will replace the product within 24 hours of a lost or damaged package claim. If you choose to opt out of shipping insurance the process for the claim can be found below. Replacement products will not be sent until the carrier completes the request and approves the claim for replacement product to be shipped. The polices following are those of the carrier and not JCG Automotive Lighting LLC. UPS typically requires up to eight business days from the time the claim is started. USPS can require from 14 to 90 business days, and this may vary depending on your country/destination. JCG Automotive Lighting can not guarantee that any packages will be credited by the carrier until this process is complete. Exceptions will be made for orders requesting shipping insurance at checkout in the shipping options. 100.00 USD insurance is included with all paid shipping. Refunds and/or replacement products will not be given unless the carrier approves your lost package claim.